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Job Description | Manager – Customer SuccessAbout Flexmoney: Flexmoney’s mission is to “ Re-imagine Consumer Finance ” for the mobile-first digital consumer. Our omni-channel digital affordability platform enables merchants, brands and other partners to seamlessly embed contextual affordability options across all customer touchpoints and sales channels to drive the highest conversion and increase customer satisfaction and loyalty. We work with trusted lending partners (Banks, NBFCs, FinTechs) to develop and offer RBI-compliant, digital credit products embedded in consumer journeys.Flexmoney was instrumental in creating and establishing the “ Cardless EMI” payment categoryenabling lenders to offer a fully-digital transacting EMI instrument to their users without the need for a credit card. Our market-leading Online Digital EMI platform powers affordabilityfor over 68,000 online merchants(including direct integration with marquee merchantsFlipkart, Amazon and MakeMyTrip)across categories such as travel, insurance, home, fashion, sports, electronics, mobiles, health and wellness amongst others. We offer the l argest supply of pre-approved digital EMI credit lines (64M+)helping drive best-in-class digital affordability coverage and conversion for our merchants and brand customers.To power the next phase of Flexmoney’s growth we have expanded our platform capabilities dramatically. In addition to our market-leading Online Digital EMI platform, InstaCredTM 360, Flexmoney’s NEW omni-channel Affordability Suitenow enables sales associate-assisted affordability journeys across all channels - in-store, via tele-callers and also for face-to-face agent sales.The InstaCredTM 360 Affordability Suite will enable Flexmoney to deliver omni-channel affordability solutions to merchants for finance-led segments such as Edtech, Travel, Home, Insurance, Mobiles, Home, Health & Wellness etcJob Role: We are seeking a dedicated and proactive Customer Success Manager to play a vital role in our company's growth and success. This role is responsible for nurturing relationships with our large merchant partners and offline point-of-sale (POS) aggregator partners to drive product adoption, revenue growth, and provide crucial feedback to our internal teams.Location:MumbaiKey Responsibilities: 1.Client Relationship Management : Build and maintain strong, long-term relationships with our large merchant and offline POS aggregator partners, serving as the primary point of contact. 2.Product Adoption:Ensure that our partners fully adopt and leverage our products and services, helping them understand the value and benefits. 3.Revenue Generation:Work collaboratively with partners to identify opportunities for increased revenue and growth and facilitate the realization of those opportunities. 4.On-Ground Insights:Act as the eyes and ears of the company on the ground, gathering critical insights into partner needs, concerns, and market conditions. 5.Issue Resolution:Collaborate with internal product and business teams to address on-ground adoption challenges, providing solutions, guidance, and support to partners. 6.Feedback Loop:Share partner feedback and market insights with the product development and business teams to influence product improvements and business strategies. 7.Product Training:Provide training and education to partners on our products, services, and best practices.Knowledge/Skill/Behaviour: • Bachelor's degree in a relevant field; an MBA or equivalent qualification is a plus. • 8+ years of experience • Proven experience in a customer success or account management role, particularly in managing large merchants and offline POS aggregator partners will be a plus. • Strong understanding of the products and services in credit, payments or consumer financing industry. • Exceptional communication, negotiation, and relationship-building skills. • Ability to identify opportunities for revenue growth and drive adoption. • Problem-solving skills and the ability to collaborate effectively with cross-functional teams. • Detail-oriented with strong project management and organizational skills. • A proactive and results-driven mindset