Job Title

Important Notice: Please read the following carefully before applying:This position requiresflexibility to work during evenings, weekends, and holidayswithin the company’s operational window (8 AM to 12 AM EST, 7 days a week). Excellent communication skills in English, Hindi, and Gujaratiare mandatory. Starting remuneration is ₹25,000/month . If you do not meet these criteria or do not agree with the remuneration,please do not apply .Job Overview:To deliver the best possible support experience to our customers, we are hiring aCustomer Support Executivewith strongtechnical knowledgeand acustomer-first attitude . You will interact with ourUS-based customersto provide application support, troubleshoot issues, and also contribute to upselling or onboarding new customers.Key Responsibilities: Technical Support:Speak directly with customers over the phone to understand and resolve application-related issues. Diagnose technical problems, provide solutions, and guide users through step-by-step processes. Offer timely follow-ups and status updates to customers. Create and maintain documentation of issues, resolutions, and FAQs. Escalate unresolved issues to the technical team when needed. Customer Success & Sales:Assist new customers with onboarding and product walkthroughs. Understand customer needs and recommend additional features or services. Convert support interactions into potential upselling opportunities. Ensure high levels of customer satisfaction and engagement. Process & Documentation:Maintain detailed and accurate case records. Provide feedback to product and development teams based on customer interactions. Continuously enhance your product knowledge and technical skills.Qualifications:Bachelor’s degree in any discipline (Computer Science or related field preferred). 1–3 years of experience in customer/technical support or sales (Freshers with strong skills may be considered). Excellent spoken and written communication inEnglish, Hindi, and Gujarati . Prior experience working with US customers is a strong advantage. Comfortable working independently in a remote setting and adhering to EST time zone.What We Offer:Stable, long-term remote work opportunity Supportive team and onboarding training Opportunity to grow into senior customer success or tech roles based on performance Exposure to international customer baseInterested candidates, please send your updated resume(including your current location and contact number) to: admin@