Job Title

About the Role:We are seeking a dynamic and detail-oriented Strategic Operations Manager with deep expertise in workforce strategy, delivery operations, and HR program execution within IT consulting/staffing environments. This role is ideal for someone who has successfully driven staff augmentation initiatives with high-profile clients like Amazon, particularly in deploying Software Development Engineers (SDEs) across multiple business units.The individual will play a pivotal role in aligning internal operational capabilities with external client demands, ensuring scalable, efficient, and compliant talent deployment for long-term success.Salary: 4 - 10LPAKey Responsibilities:Strategic Workforce Planning & Delivery:Lead strategic initiatives for scaling SDE deployments into Amazon (and similar FAANG clients), aligning delivery capacity with project demand forecasts.Design, refine, and implement operational playbooks for full-lifecycle staff augmentation: sourcing, onboarding, compliance, billing, and retention.FAANG Client Strategy Execution:Build and manage operational frameworks specifically tailored to Amazon’s vendor protocols and contingent workforce requirements.Oversee high-stakes delivery pipelines, ensuring timely onboarding of SDEs and smooth transitions across projects or geographies.Act as a strategic liaison between client stakeholders (Amazon Vendor Managers/MSP teams) and internal account managers, recruiting leads, and HR partners.Operations & Process Optimization:Identify inefficiencies across delivery operations and develop solutions that enhance turnaround time, onboarding speed, and compliance accuracy.Leverage data and reporting (ATS/HRIS insights) to monitor KPIs like onboarding velocity, offer-to-join ratio, resource utilization, and extension/roll-off trends.Compliance, Risk, and Client Readiness:Ensure all operational processes adhere to client-specific audit standards (e.g., Amazon's compliance framework, data privacy rules, background screening).Maintain and improve documentation workflows for SOWs, VMS entries (Beeline, Fieldglass), consultant contracts, and visa status management.Team Leadership & Stakeholder Management:Mentor delivery coordinators, onboarding teams, and HR specialists to align execution with client priorities.Drive stakeholder engagement with cross-functional teams (HR, Legal, Tech, Recruiting) for seamless execution of talent strategies.Required Skills & Qualifications:7+ years in strategic operations, HR delivery, or program management in IT consulting or staff augmentation firms.Proven track record placing SDEs or technical consultants at Amazon, with a deep understanding of their hiring workflows and VMS systems.Strong working knowledge of workforce operations, vendor engagement models, and delivery SLAs in a high-growth, multi-client environment.Demonstrated ability to manage complex programs, lead cross-functional teams, and implement data-driven operational strategies.Proficiency in tools like Jira, Trello, Greenhouse, BambooHR, SuccessFactors, and project tracking/reporting systems.Preferred:Hands-on experience with Amazon’s Contingent Workforce Program, onboarding portals, or vendor compliance tools.Understanding of India & APAC hiring and resource mobility planning.MBA or relevant master’s degree in Operations, HR Strategy, or Business Management is a plus.