Job Title: Quality & Transformation Leader – BFS Domain | Six Sigma Black Belt Location:Pune Experience:8–15 Years Qualification:Graduate (mandatory), Postgraduate preferred Certification:Six Sigma Black Belt (mandatory)About the Role We are looking for an experienced Quality & Process Excellence professional to join our team and lead strategic transformation initiatives across our BFSI client accounts. This role demands a strong foundation in quality frameworks, operational control, client engagement, and a track record of driving impactful business improvements.Key Responsibilities Drive process improvements using Lean Six Sigma, automation, analytics, and other transformation levers Lead and mentor teams to deliver measurable business impact through improvement projects Collaborate directly with clients to manage transitions, identify critical quality risks, and ensure delivery excellence Conduct risk assessments, perform root cause analysis, and implement effective corrective actions Support RFPs and solutioning from a quality standpoint Identify opportunities for automation and perform feasibility assessments Establish governance frameworks for projects and represent successful initiatives in external forums or award platformsRequired Skills and Experience Experience managing real-time operations (inbound/outbound calls, chats, emails) in a BPO/KPO or shared services environment Proven experience in delivering successful transformation projects with business impact Strong analytical and problem-solving skills with a clear understanding of cost/value estimation Excellent written and verbal communication skills Hands-on experience with quality management systems such as ISO 9001 and CMMI Quick learner with a solution-oriented mindset and awareness of emerging technologiesPreferred Background Domain knowledge in BFSI, particularly investment banking, capital markets, or customer service operations Experience working with global clients and leading cross-functional teams Recognized contributions to external awards or forums related to process excellence
Job Title
Process Excellence Manager