About Us : At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential.Working model : On site Days : Monday to Saturday Timings:10:00am - 6:00pm Budget:25 to 35k (depending on experience) Experience:1-2 years (Freshers with strong soft skills are also welcome to apply)About the Role:We are looking for a compassionate and articulateCustomer Support Executivewho will be the first point of connection for our users anchoring live sessions, guiding individuals through their spiritual journeys, and ensuring a seamless, supportive experience across all touchpoints. This role is ideal for someone who enjoys helping people, has strong communication skills, and can manage both users and facilitators with grace and clarity.Key Responsibilities: Live Session Hosting & Moderation: Confidently host and moderate live sessions, opening and closing with warmth and professionalism. Support facilitators by addressing participant queries during sessions. Encourage engagement by prompting interaction (e.g., camera on, questions, feedback). Troubleshoot minor tech issues and ensure a smooth session experience. Maintain a calm and professional on-camera presence throughout.Customer Support & Relationship Management: Act as the first point of contact for user queries via email, WhatsApp, and phone calls. Respond to concerns empathetically and follow up to ensure resolution. Maintain session feedback logs and communication history. Coordinate with the internal team (Operations, Tech, Marketing) to fulfill user needs. Follow up post-session to ensure satisfaction and build long-term trust.Outbound Calling & Counselling: Reach out to users interested in personal or premium sessions. Understand their needs and recommend relevant offerings with empathy. Build trust through authentic, warm communication. Support retention and loyalty through consistent user engagement.What We Are Looking For: Strong verbal and written communication skills in English and Hindi. Confident public speaking and comfort hosting live virtual events. Calm under pressure with a strong presence of mind during live interactions. Familiarity with tools like Zoom, WhatsApp Business, Google Sheets, and CRMs. A quiet, professional setup for hosting sessions and reliable internet connectivity. Freshers with strong communication skills and a passion for helping others are encouraged to apply.Preferred Qualifications: Prior experience in customer support, relationship management, or sales is a plus. Experience hosting events, webinars, or moderating live sessions. Educational or personal background in psychology, coaching, or holistic/spiritual practices is a bonus.Why Join Us? Be part of a passionate team building something from the ground up. Learn and grow across multiple functions in a startup setting. Work in a culture that values ideas, ownership, and transparency. Flexible working environment with plenty of learning opportunities.
Job Title
Customer Support Executive