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Job Title: Job Title: Remote/Service Desk EngineerLocation: Greater NoidaExperience Required: Minimum 1.5 YearsQualification: Graduate or Technical Diploma (Polytechnic)Package: 3.24LPA (21.4K in hand)Communication : Excellent Job Summary:We are looking for a skilled and customer-focused Remote/Service Desk Engineer with at least 1+ years of hands-on experience in IT support. The ideal candidate will have strong troubleshooting skills, good communication abilities, and a proactive approach to resolving technical issues remotely or onsite.Key Responsibilities:Provide remote technical support for desktops, laptops, and IT peripherals.Troubleshoot hardware and software issues, including Windows OS, MS Office, and Outlook.Manage and respond to service requests via a ticketing tool (e.g., ServiceNow, Zendesk, or similar).Ensure timely resolution of technical issues while maintaining high customer satisfaction.Perform installation, configuration, and support of end-user devices.Maintain accurate documentation of issues and solutions.Escalate unresolved issues to higher-level support teams as needed.Required Skills:Good knowledge of desktop/laptop troubleshooting.Proficiency with ticketing tools and email clients like Outlook.Basic understanding of networking and remote access tools.Good verbal and written communication skills.Ability to work independently and under pressure.Customer-oriented mindset with a focus on timely issue resolution.Qualifications:Graduate (Any Stream) orDiploma in Computer Science / IT / Electronics (Polytechnic)Minimum 1 years of relevant experience in desktop support, service desk, or remote IT support rolesContact details:Suman Sharmahrdhelpdesk1@