Job Title:Senior Business Analyst – ITOM & CMDB Location:Hyderabad Experience:5+ Years Employment Type:Full-time Work Mode:Hybrid Job Summary: We are seeking a highly motivatedSenior Business Analystwith5+ years of experiencein IT Operations Management (ITOM) and Configuration Management Database (CMDB). The ideal candidate will act as a key liaison between business stakeholders and technical teams, driving initiatives that enhance visibility, automation, and governance across IT infrastructure through the CMDB and related ITOM processes. Key Responsibilities: Collaborate with stakeholders to gather, define, and document business and technical requirements related to ITOM and CMDB. Lead initiatives related to CMDB modeling, data quality improvement, and configuration item (CI) lifecycle governance. Translate business requirements into clear, actionable functional and technical specifications. Analyze and optimize existing ITOM processes, including Discovery, Event Management, Service Mapping, and Orchestration. Work closely with technical teams (developers, architects, and platform admins) to ensure seamless delivery of CMDB and ITOM solutions. Facilitate workshops, meetings, and presentations with stakeholders and leadership teams. Support UAT and implementation of new solutions; validate data accuracy and business alignment. Monitor and track KPIs for CMDB health and ITOM platform performance. Ensure compliance with organizational policies and ITIL best practices. Identify risks, dependencies, and improvement opportunities within ITOM initiatives. Required Skills & Qualifications: Bachelor's degree in computer science, Information Systems, or a related field. 5+ years of experienceas a Business Analyst, with at least3 years focused on ITOM and CMDB . Strong understanding of ServiceNow or other ITSM/ITOM platforms. In-depth knowledge of CMDB design, CI classes, attributes, and relationships. Experience in ITIL frameworks and ITOM modules like Discovery, Service Mapping, Event Management, etc. Proficient in documentation (BRD, FRD, user stories), data analysis, and stakeholder communication. Familiarity with SQL or reporting tools for data validation is a plus. Excellent analytical, problem-solving, and interpersonal skills. Strong communication and presentation abilities. Preferred Qualifications: ServiceNow CMDB or ITOM certification. Experience working in Agile/Scrum environments. Background in infrastructure or cloud services is a plus.
Job Title
Senior Business Analyst