Job Title

Leading BPO in Kolkata Hiring for Process Training Manager International Voice Process Travel Experience is Preferred Must be working as Training Manager on papers for at least 1 year in BPO or tenured Deputy Manager Training in International BPO(Customer service) Experience in International Voice Process is Mandatory CTC UPTO 17LPA based on Last CTC & Experience Candidates willing to relocate can also apply Shifts 24*7Interested candidates can mail cv at simmi@ or call at 8467054123Roles & ResponsibilitiesIdentify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Draw an overall or individualized training and development plan that addresses needs and expectations Conduct effective induction and orientation sessions Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them Develop/ enhance the current training methodologies/ framework Resolve any process related opportunities and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc) Schedule training sessions, organizes information cascade and other interventions for team Review existing training materials and manuals to determine appropriateness and relevance and update accordingly Work with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments