Job Title

We're Hiring: Digital Strategy Manager – Call Center Location:Thane Experience:Minimum 5 Years Industry:Customer Service | Digital Transformation Employment Type:Full-Time Experience in debt collection process mandatory. Are you passionate about using digital innovation to transform customer experiences? We're looking for aDigital Strategy Managerto lead digital initiatives within ourcall center operations— blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement. What You’ll Do: Develop and drive digital strategies aligned with business goals Manage and optimize digital channels: chat, email, web, self-service Use data & analytics to boost efficiency and customer satisfaction Lead the integration of AI, automation & emerging technologies Collaborate cross-functionally with CX, IT, and Ops teams Track KPIs and report impact of digital initiatives ✅ What You Bring: 5+ years in digital strategy, digital operations, or customer experience Strong knowledge ofcall center tools, platforms, and KPIs Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms Excellent communication, leadership, and problem-solving skills Ability to adapt quickly to evolving tech and customer trends Preferred: Background in B2C/B2B customer service environments Certifications in Digital Marketing, Agile, or CX tools Ready to drive the digital transformation of customer service? Apply now or share your profile at saloni@ or 9819326207.