Job Title

Desired Candidate Profile: A minimum of12 yearsof experience, with expertise inP&C Insurance. Proven track record in managing complex service delivery and multi-disciplinary projects, preferably within theInsurance domain , with extensive experience leading teams of100+ FTEs . Skilled in defining, executing, and delivering projects on time and within budget, while managing multiple stakeholders. Demonstrated ability to thrive in a fast-paced, evolving environment and manage transitions from strategic assessment to operational setup with seamless execution. Experience in developing contingency plans for staffing changes and managing FTE levels in alignment with budget requirements and organizational direction. Possessesflexibility to work in US shiftsas needed.Role Summary: Lead a business unit, driving team performance to meet service levels, accuracy, and quality standards. Responsible for managing, mentoring, and developing claim personnel to ensure high productivity and effective problem-solving. Oversee strategy execution, tracking KPIs, leading transformation initiatives, and fostering strong customer relationships to drive satisfaction, retention, and revenue growth. Proactive risk identification and alignment with customer goals while maintaining operational excellence.For further information, reach out to us at ruchita.khole@