Job Title

We are looking for a friendly, articulate, and customer-focused Customer Service Executive to assist our online shoppers. As a key point of contact for our customers, you will help them choose the perfect sarees via video calls, and respond promptly to queries across multiple communication platforms.Key Responsibilities: * Assist customers in choosing sarees through live video calls, providing detailed product information and styling suggestions. * Respond to customer queries via Instagram, WhatsApp, email, and phone calls in a timely and professional manner. * Maintain a deep understanding of our product range to guide customers effectively. * Handle pre-sale inquiries, order updates, and post-sale support with patience and clarity. * Coordinate with the operations and logistics team to resolve any issues related to deliveries or returns. * Maintain customer interaction records and report feedback or common concerns to the management team. * Support with basic content sharing or forwarding catalogues as needed during chats or calls.Requirements: * Excellent communication skills in both spoken and written English. * Comfortable speaking on video calls and presenting products clearly. * Prior experience in customer support or fashion retail is preferred. * Strong interpersonal skills and a genuine interest in customer satisfaction. * Ability to multitask across different platforms and handle queries efficiently. * Basic understanding of saree fabrics, styles, and Indian fashion trends (training will be provided).Why Join Us: * Work with a brand that values tradition, craftsmanship, and customer connection. * Be part of a young, passionate team redefining saree shopping for the digital era. * Flexible working opportunities and scope for growth.