Job Title

Claim Operations role Pune/Hybrid PermanentJob Description.The RoleMust have experience in the insurance domain, specifically in Property & Casualty, claims processing, and operations. Create, update, and maintain operational and SOP documents; manage system access for the Claims leadership team and provide accurate data. Able to work effectively at all levels from managing frontline employees to engaging with executives. Demonstrated ability to identify and implement process improvements within an operations environment. Skilled in managing operational inventory to meet defined Service Level Agreements (SLAs). Ensure all activities are accurately documented in the appropriate client systems. Communicate with Global Claims Relationship Managers to support the execution of global claims strategies and ensure ongoing engagement with assigned carriers. Handle and process claims related to Auto Liability, property damage, personal injury, and liability. Investigate claims, verify coverage, and claim details, and ensure accurate and fair claim submission. Collaborate with adjusters, legal teams, and clients to resolve claims efficiently. Review policy details with clients to ensure clarity and compliance. Maintain detailed and accurate records of policies, claims, communications, and related documentation.RequirementsStrong verbal and written communication skills. Familiar with claims processing tools, such as FileHandler. Able to communicate effectively with onsite teams and stakeholders. Capable of operating at all organizational levels from managing frontline staff to interacting with executives. Proven ability to identify and implement process improvements in an operations environment. Skilled in managing operational inventory to meet established Service Level Agreements (SLAs). Ensure all activities are accurately documented in the appropriate client systems. Collaborate with Global Claims Relationship Managers to support the execution of global claims strategies and maintain carrier engagement.