Job Title

We are seeking a dynamic and results-drivenManager Process Excellenceto lead continuous improvement initiatives and optimize operational efficiency across our retail operations. The ideal candidate will haveat least 5 years of experiencein process improvement roles within theretail sector , with strong knowledge of Lean Six Sigma methodologies, change management, and cross-functional collaboration.Key Responsibilities: Process Improvement & Optimization: Identify inefficiencies and improvement opportunities across retail operations, supply chain, merchandising, and customer service. Drive continuous improvement initiatives using Lean, Six Sigma, and other best-in-class methodologies. Conduct time-motion studies, root cause analyses, and process mapping to enhance productivity. Project Management: Lead end-to-end transformation projects across multiple business units. Define project scope, KPIs, timelines, and resources, ensuring alignment with strategic objectives. Track and report on project milestones, risks, and outcomes. Stakeholder Engagement: Collaborate with cross-functional teams including Operations, IT, Finance, and HR to implement process improvements. Influence and educate stakeholders on process excellence principles and tools. Data Analysis & Reporting: Leverage data to analyze performance trends and generate actionable insights. Develop and present business cases and improvement proposals to senior leadership. Governance & Compliance: Develop standard operating procedures (SOPs) and ensure adherence to quality and compliance standards. Monitor and audit processes to maintain operational integrity and sustainability of improvements.Requirements: Minimum of 5 years of experience in process excellence, business transformation, or operational improvement roles, preferably within theretail industry . Proven track record in leading cross-functional improvement projects. Strong understanding ofLean Six Sigmatools and methodologies (Green Belt or higher preferred). Experience with process modeling tools and analytics platforms (e.g., Visio, Power BI, Excel). Excellent communication, facilitation, and stakeholder management skills. Ability to work independently and drive change in a fast-paced, high-growth environment.Preferred Qualifications: Bachelors/Masters degree in Business, Operations, Engineering, or related field. Lean Six Sigma certification (Green Belt or Black Belt). Knowledge of retail ERP systems and digital transformation initiatives. Experience in omnichannel or e-commerce retail environments is a plus.