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Job Title


Customer Service Representative


Company : TELUS Digital


Location : Erode, Tamil Nadu


Created : 2025-08-01


Job Type : Full Time


Job Description

Job Title:Customer Service Executive – International Healthcare Voice ProcessLocation:GurugramShift:Night Shift / RotationalExperience Required:Minimum 6 months in International Healthcare Voice ProcessEducation:Graduation is mandatory Job Description:We are hiring experienced Customer Service Executives for our International Healthcare Voice Process based inGurugram . This role requires professionals with prior exposure to the US healthcare industry who can manage international calls with empathy, accuracy, and professionalism. Key Responsibilities:Handle inbound and outbound calls from international customers (patients, providers, insurers) Provide accurate information and resolve healthcare-related queries Maintain detailed and compliant documentation of customer interactions Ensure adherence to process guidelines and healthcare regulations (including HIPAA) Meet or exceed quality, compliance, and productivity targets Escalate unresolved issues through the proper channelsEligibility Criteria:Minimum 6 months of experiencein anInternational Voice Processwithin thehealthcare domain(mandatory) Graduation is compulsory(in any stream) Excellent spoken and written communication skills in English Understanding of healthcare terminology and US healthcare processes is preferred Willingness to work night shifts and in a 24/7 rotational environmentWhat We Offer:Competitive salary with performance-based incentives Dynamic and supportive work culture Career growth opportunities in a global BPO environment Transport and meal facilities as per company policy