Job Title

We’re Hiring: Ecommerce D2C Customer Manager | SoftSleep (D2C Clothing Brand) Location: Bharathi Colony, Peelamedu, Coimbatore Type: Full-time / Part-TimeSoftSleep is India’s softest bamboo clothing brand, designed for comfort at home. We’re growing fast and looking for anEcommerce Managerto take charge ofOrder flow, Customer Experience and Support— making sure every customer's journey feels as smooth as our fabric.Language Skill Set Must : English & Hindi (Compulsory) Additional languages Welcome.What You’ll Own: Manage end-to-endorder flow– from checkout to delivery to returns Coordinate with shipping partners and ensure timely dispatches Handle customer queriesvia WhatsApp, email, or other platforms with empathy and speed - Improvise Customer Experience Proactively resolve issues like delays, size exchanges, or missing items Collaborate with marketing, ops, and tech teams to improve CX and reduce RTOs Set up SOPs for support and returns/exchangesWhat You’ll Need: 1–3 years experience managing ecommerce operations or customer support in a D2C or fashion brand Strongcommunication and interpersonal skills— friendly, proactive, and clear in tone Familiarity with platforms likeShopify, Social Media Messaging / Chats & WhatsApp Businessis a plus Ability to juggle multiple chats/orders/issues and still stay organized Empathy and patience — someone who truly enjoys helping peopleWhy SoftSleep? Fast-growing D2C brand redefining home comfortwear in India High ownership role with real impact on customer delight Flexible, remote-friendly culture with direct access to founders Be part of a lean, creative team building something meaningfulHow to Apply: Send a quick intro + resume to softsleep.life@ or message us directly here on LinkedIn. Experience in a D2C or fashion/lifestyle brand? That’s a bonus!