Job Title

We are looking for a friendly, articulate, and customer-focused Customer Service Executive to assist our online shoppers. As a key point of contact for our customers, you will help them choose the perfect sarees via video calls, and respond promptly to queries across multiple communication platforms.Key Responsibilities:* Assist customers in choosing sarees through live video calls, providing detailed product information and styling suggestions.* Respond to customer queries via Instagram, WhatsApp, email, and phone calls in a timely and professional manner.* Maintain a deep understanding of our product range to guide customers effectively.* Handle pre-sale inquiries, order updates, and post-sale support with patience and clarity.* Coordinate with the operations and logistics team to resolve any issues related to deliveries or returns.* Maintain customer interaction records and report feedback or common concerns to the management team.* Support with basic content sharing or forwarding catalogues as needed during chats or calls.Requirements:* Excellent communication skills in both spoken and written English.* Comfortable speaking on video calls and presenting products clearly.* Prior experience in customer support or fashion retail is preferred.* Strong interpersonal skills and a genuine interest in customer satisfaction.* Ability to multitask across different platforms and handle queries efficiently.* Basic understanding of saree fabrics, styles, and Indian fashion trends (training will be provided).Why Join Us:* Work with a brand that values tradition, craftsmanship, and customer connection.* Be part of a young, passionate team redefining saree shopping for the digital era.* Flexible working opportunities and scope for growth.