Duties and responsibilitiesEnhance organization’s visibility and presence on various social media channelsMonitor the progress and growth rate of different marketing campaigns launched on various social media channels.Publish and share engaging contentIn-depth understanding on influencer marketing and prior experience of handing influencers and planning collaborationsMonitor SEO and web traffic metricsHandle customer queries / issues / concerns / feedback / grievances that come through various social media channelsManage WhatsApp and Instagram to resolve customer queries before and after the purchaseConvert queries / leads into orders (business development)Pay utmost attention to detailsManage customers queries in their preferred language i.e., English or HindiCommunicate with a premium customer base in an efficient mannerUnderstand the category of tableware and home décor thoroughlyHelp customers with technical & billing related queriesCoordinate with other teams to make sure customer' queries are resolvedCollaborate with other teams, like marketing, sales and customer service to ensure brand consistencyDesired Candidate ProfileExcellent communication (English & Hindi) and negotiation skillsProficient in handling social media channelsShould have good work ethics and calm attitudeShould be able to manage escalations and queriesGood typing skills- 25-40 WPM
Job Title
Social Media Executive