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Job Title


Spanish Senior Analyst


Company : eClerx


Location : Dehradun, Uttarakhand


Created : 2025-08-01


Job Type : Full Time


Job Description

Sobre la Empresa: We are seeking a Spanish Voice Senior Analyst to join our customer service team in a dynamic BPO environment.Sobre el Rol: The role involves handling inbound/outbound customer calls in Spanish, understanding their concerns, and providing effective resolutions.Responsabilidades:Answer inbound customer calls in Spanish promptly and professionally.Identify customer issues, provide accurate information, and resolve queries effectively.Document all customer interactions in the system with clarity and accuracy.Escalate complex issues to the appropriate internal teams and ensure timely resolution.Maintain high levels of customer satisfaction by providing excellent service and empathy.Meet and exceed performance metrics like call quality, resolution time, and customer feedback.Adhere to company policies, security guidelines, and process standards.Provide mentoring or support to junior team members when needed.Calificaciones:Graduate in any discipline; language certifications in Spanish are a plus. Habilidades Requeridas:Proficiency in Spanish (B2 and above level preferred).Good communication skills in English for internal communication.Experience in a BPO voice process will be a value add.Strong listening, problem-solving, and interpersonal skills.Ability to handle high call volumes and work in a fast-paced environment.Flexibility to work in rotational shifts, including weekends and holidays.Proceso y Turnos : Full-Time (Voice Process) with rotational night shifts only.Declaración de Igualdad de Oportunidades: We are committed to diversity and inclusivity.