We’re Hiring | Team Leader – Customer Renewals | ChennaiTake the next big step in your leadership journey with IRIS KPO Resourcing (I) Pvt Ltd!Location: IRIS KPO Resourcing, Pottipati Plaza, 5th Floor, Nungambakkam High Road, Chennai – 600034Role Overview:We’re looking for an experienced professional to lead our Customer Renewals team. You will be responsible for driving performance, ensuring timely renewals, delivering top-notch customer service, and supporting team growth and development.Key Responsibilities:Lead and motivate the Customer Renewals team to achieve performance targetsEnsure smooth handling of customer queries, quotations, and renewalsMonitor SLAs, workflow, and quality standardsDrive revenue growth through effective account managementAct as a point of escalation for complex customer issuesCollaborate with internal teams to streamline processes and enhance customer experienceMaintain strong product knowledge and a solid understanding of Accounting, CPA, and Payroll/HCM business modelsWhat We’re Looking For:✅ Prior experience in handling Renewals process with leadership responsibilities✅ Strong people management and communication skills✅ Willing to work in UK Shift (2 PM – 11 PM)✅ Any graduate with relevant team handling experience✅ Must be open to working from our Chennai office (Nungambakkam)✅ One-way drop facility provided for female employees✅ 5-day work week (Monday to Friday)If interested, Please share your resumes to
Job Title
Customer Renewals Team Lead