Job Title

Key ResponsibilitiesStrategic ExecutionDevelop and own the training operations strategy aligned with org-level goals (e.g., placement outcomes, client cost-efficiency).Translate delivery priorities into tactical roadmaps: trainer supply readiness, scheduling SLAs, cost optimizations.Align hiring and trainer capability building with strategic L&D focus areas (e.g., GenAI, DevOps, Cloud, Java, Python ).People & Team LeadershipLead and mentor a 3-pronged team:Trainer Hiring Lead – Builds a vetted pool of freelance and full-time trainers.Trainer Manager – Manages trainer performance, engagement, and retention.Program Delivery Head – Oversees client training delivery and trainer rotation across programs.Foster collaboration across teams to prevent silos, resolve delivery bottlenecks, and ensure agility in resourcing.⚙️ Operational ExcellenceImplement training ops tech stack: Training Orchestra, accessplanit, Notion dashboards , or similar.Optimize trainer allocation, schedules, and SLAs using agile and data-driven processes.Own the Track performance metrics (e.g., trainer ratings, program feedback, class completions) and resolve operational escalations.Stakeholder & Client EngagementWork closely with the L&D Head, Content Head , and client stakeholders to plan for demand surges, new technology programs, and delivery risk mitigation.Ensure high-touch engagement with enterprise and academic partners — resolving issues, capturing feedback, and aligning outcomes.Prepare monthly ops dashboards and present delivery health to senior leadership.Continuous Improvement & InnovationBuild feedback loops across trainers, clients, and program managers to identify process gaps.Drive cost efficiencies through strategising sourcing, automation, and freelance trainer incentive models.Evaluate and adopt AI-led solutions for hiring, scheduling, and trainer matching.Who You AreStrategic leader with an execution mindset — you understand the big picture but love solving real-time operational challenges.L&D delivery expert who’s scaled training teams across domains like IT, BFSI, or EdTech.Passionate about trainer experience — and skilled at driving retention, performance, and engagement.Adept at managing enterprise and University clients and understanding SLAs, delivery guarantees, and program scale-up demands.Data-driven — fluent in dashboards, operational KPIs, and tech-first approaches to efficiency.Hands-on experience managing large pool of trainers and coordinating high-scale training rollouts across clients or geographies.Exposure to enterprise training across GenAI, ServiceNow, Java, Cloud, Python, and BFSI domains is a plus.What You’ll GetWork with a high-impact team at the intersection of EdTech, AI, and workforce transformation.Opportunity to lead strategy + execution for a key business vertical.Flat org structure and fast-paced growth environment.Salary : 30 -40 LPA