Job Title: Customer Service Executive – International Healthcare Voice ProcessLocation: GurugramShift: Night Shift / RotationalExperience Required: Minimum 6 months in International Healthcare Voice ProcessEducation: Graduation is mandatoryJob Description:We are hiring experienced Customer Service Executives for our International Healthcare Voice Process based in Gurugram. This role requires professionals with prior exposure to the US healthcare industry who can manage international calls with empathy, accuracy, and professionalism.Key Responsibilities:Handle inbound and outbound calls from international customers (patients, providers, insurers)Provide accurate information and resolve healthcare-related queriesMaintain detailed and compliant documentation of customer interactionsEnsure adherence to process guidelines and healthcare regulations (including HIPAA)Meet or exceed quality, compliance, and productivity targetsEscalate unresolved issues through the proper channelsEligibility Criteria:Minimum 6 months of experience in an International Voice Process within the healthcare domain (mandatory)Graduation is compulsory (in any stream)Excellent spoken and written communication skills in EnglishUnderstanding of healthcare terminology and US healthcare processes is preferredWillingness to work night shifts and in a 24/7 rotational environmentWhat We Offer:Competitive salary with performance-based incentivesDynamic and supportive work cultureCareer growth opportunities in a global BPO environmentTransport and meal facilities as per company policy
Job Title
Customer Service Representative