Job Summary/Purpose : L&D and Service Excellence manager plans, organizers, monitors, coordinates and conducts training activities effectively in order to upgrade the performance of our colleagues. This position will champion all Quality Improvement Initiatives – communicate, implement and ensure understanding of the importance and value of utilizing quality tools in continuously improving our Key Strategies to Achieve Excellence. The Manager will partner with and support all hotel leaders in meeting and/or exceeding their goals relating to Quality Improvement initiatives. Core Competencies: Training Need AnalysisTraining Plan and ManagementBudgetingHotel Orientation Trainer SkillsExternal TrainingLanguage TrainingOverseas Training Training EvaluationMeetingsTraining ReportDepartmental TrainingsPerformance AppraisalJob DescriptionCommunicationSpecial ProjectsRecording and FilingGeneral Administration Service Excellence Core Competencies: Defect Reporting, recording & resolutionBest practice processCommitment to Shangri –La FamilyPerformance MonitorPerformance ResearchQuality Improvement Initiatives TrainingCore Project Team ManagementProject DIAL
Job Title
Learning Manager