Job Title

CAVITAK with its 375 member strong team (referred to as Cavs ) are engaged in below Business Verticals: Retail Distribution - Mobile & Consumer Goods Value-Added Tech Distribution - Audio & Video, Fire, Security, Automation, Network & Power Solutions and Fundamental Resource Management & AI Global Commerce - Launchpad for global and Indian brands on e-commerce platforms What You Will Do: Handle end-to-end RMA process for ELV product categories like CCTV, Access Control, Video Door Phones, Networking, Fire Alarm, etc. Validate warranty claims, product serial numbers, and physical condition of items upon receipt. Coordinate with OEMs and brand partners for claim processing, repair/replacement, and proper documentation. Maintain accurate records of all inward and outward RMA items. Communicate effectively with internal teams such as Sales, Technical Support, and Logistics, as well as external partners, for timely resolution. Update ERP systems with real-time status of RMA cases and monitor closure timelines. Conduct regular reconciliation of open, pending, and closed RMA cases. Qualification : Bachelor or Master in Electronics or Electrical Engineering, or any relevant technical degree