Job Title

Position Summary Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional and timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software. System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem. Education and Qualifications • 1-2 years of IT or related domain • Excellent written and verbal communication skills • Excellent customer service skills • Education: Graduate (Any stream) preferably in computer science or a related field • At least 2 years of experience in end-user technical support Key Responsibilities/Duties: • Provide professional IT support to customers with a focus on customer service • Monitoring IT infrastructure of clients and administration. • Drive problem investigations and resolution as required. • Troubleshooting Windows server issues. • Monitor the network i.e., firewalls, switches, and access points. • Analyze network alerts and diagnose network errors. • Manage and troubleshoot Physical and Virtual servers. • Hyper-V, VMware, Azure, and AWS administration. • NAS, SAN Storage administration, and troubleshooting. • Plan on upgrades and updates of infrastructure. • Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA). Must-Have: • Hands-on experience with Wintel and Networking. • Strong customer service experience, and excellent verbal and written communication skills • Hands-on experience with Server and Network Administration and Troubleshooting • Good knowledge and experience of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS, etc. • Hands-on experience working on Hyper-V and VMware. • Basic knowledge of Firewalls, Switching, and Routing. • Understanding of backups and storage i.e., SAN and NAS • Knowledge of Wintel networking • Experienced in networking monitoring tools