Job Title

Job Summary: We are looking for a highly experienced and process-driven RMA Executive with a minimum of 3 years of experience in handling product returns, replacements, and service coordination. The candidate should be capable of independently managing the end-to-end RMA process while ensuring accuracy, customer satisfaction, and adherence to SLA timelines. Key Responsibilities: Manage and oversee the complete RMA cycle — from initiation, approval, and tracking to closure. Evaluate and validate return requests as per warranty and product return policies. Coordinate with internal technical, QA, and service teams of every branch for root cause analysis, resolution and dispatch. Liaise with OEMs, vendors, and logistics partners for repairs, replacements, or refunds. Generate RMA numbers and maintain proper documentation of each transaction. Monitor open RMA cases to ensure timely processing and closure within defined TAT. Maintain and update detailed logs and dashboards for reporting and audit purposes. Identify recurring issues and provide insights to improve product/service quality. Ensure compliance with ISO, internal policies, and customer SLA commitments. Support internal audits and provide documentation as and when required. Required Skills & Competencies: Minimum 3 years of experience in RMA handling in a manufacturing, electronics, or IT hardware company. Strong knowledge of RMA lifecycle, warranty management, and reverse logistics. Proficiency in using ERP systems (SAP). Experience with SAP S/4HANA would be an advantage. Advanced skills in MS Excel for reporting, tracking, and analysis. Excellent organizational, coordination, and follow-up skills. Strong communication and customer handling capabilities. Ability to multitask, manage priorities, and work independently. Educational Qualifications: Graduate in Engineering, Supply Chain, Business Administration, or related field. Additional certifications in logistics, service operations, or quality management preferred.