Job Title

Company Description We are Mumbai based Tour and Travel Agency in Premium Segment offering eco-conscious bespoke curated travel experiences. We offset carbon footprints by planting trees across the world. For us customer experience is the most important value . We are looking for passionate go-getters who would like to build career in an exciting and promising space. Role Description This is a full-time on-site role for a Customer Success Manager located in Mumbai at MyEcoTour. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer data, retaining customers, building relationships, and providing exceptional customer service on a day-to-day basis. Qualifications Customer Satisfaction and Customer Retention skills Analytical Skills for data analysis Relationship Building skills Exceptional Customer Service skills Excellent communication and interpersonal skills Ability to work well in a team environment Previous experience in customer success or related field Bachelor's degree in Business Administration or relevant field