Key Responsibilities: Respond to customer inquiries via phone, or email. Provide timely and accurate solutions to customer issues. Escalate unresolved queries to the appropriate internal teams. Maintain customer records and document interactions. Collaborate with cross-functional teams to enhance customer experience. Adhere to internal processes and SLAs. Requirements: Strong communication and interpersonal skills. Ability to work in a team and handle pressure situations. Good problem-solving skills and a proactive attitude. Basic understanding of customer service tools and CRM systems is a plus. Freshers with strong communication skills are welcome to apply.
Job Title
Customer Support Analyst