Job Title

Description: Experience- 8-10 Years as a Project Manager CRM experience- At Least 5 Years Location - Pune, Ahmedabad, Gandhinagar ( 5 days Work from Office) Salary Budget - Up to 27.0 LPA Job Summary: We are seeking a highly experienced and results-driven Project Manager with over 10 years of experience in managing end-to-end technology and digital transformation initiatives, including at least 5 years of direct experience with CRM platforms . The ideal candidate will lead complex CRM implementation or enhancement projects, drive cross-functional collaboration, and ensure on-time, within-budget delivery aligned to business goals. Key Responsibilities: Lead full lifecycle project management for CRM initiatives — including planning, execution, monitoring, and closure — across multiple functional teams. Manage CRM product implementations, customizations, upgrades, and integrations with enterprise systems (e.g., ERP, marketing automation, support systems like ServiceNow). Collaborate with business stakeholders, product owners, and technical teams to define project scope, success criteria, timelines, and budgets. Drive requirements gathering and documentation of business processes, functional/technical specs, and user stories aligned with CRM capabilities. Identify and mitigate risks, manage project dependencies, and proactively resolve project issues. Lead cross-functional teams including developers, QA, business analysts, and third-party vendors. Ensure adherence to agile or hybrid delivery methodologies , governance standards, and best practices. Monitor key performance indicators (KPIs), project health metrics, and prepare executive-level reports and dashboards. Champion CRM product roadmap alignment and advocate for continuous improvement and scalability. Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or related field. 10+ years of total experience in project management, with 5+ years of hands-on CRM product experience (Salesforce, Microsoft Dynamics CRM etc.). Proven success in leading CRM transformation, migration, or large-scale implementation projects . Strong understanding of CRM functionalities like Sales, Service, Marketing, Customer Data, and Analytics. Experience with integration technologies (APIs, middleware), data governance, and change management practices. Project Management certifications preferred (PMP, PRINCE2, or Agile Certified Practitioner). Proficient in using tools like JIRA, Confluence, or ServiceNow . Excellent communication, stakeholder management, and leadership skills. Preferred Skills: Familiarity with Customer Experience (CX) strategy and omnichannel CRM design. Understanding of data-driven CRM strategies including personalization, segmentation, and automation.