What You Will Do: The Account Executive for Craft Worldwide will be required to: • Identify and deal with problems as they arise, escalating and involving Senior Management where appropriate. • Communicate effectively within internal and external clients to deliver objectives. • Manage the effective and efficient delivery of client deliverables. • Create projects in Manage Plus. • Assign tasks to Developers, Artworkers & QA. • Route assets to clients for review. • Maintain resource allocation tracker. • Track manual metrics for jobs not managed on Manage Plus. • Ensure all mandatory requirements have been included before work leaves the studio. • Be conscious of delivering efficiency in terms of your time management. • Ensure timesheets are completed each week. • Solicit input and provide guidance to team members where appropriate across all levels within the Print team. • Demonstrate a positive, solutions-oriented attitude. • Must be able to work flexible hours. Who You Will Be: To be successful in this role, you will have demonstrable previous relevant experiences and skills with the following: • Must have 3+ years of experience in account management/production. • Strong understanding of Print, Broadcast and Digital from the business operations side. • Able to manage multiple projects/tasks at once. • Significant experience of MS Office is mandatory. • Ability to lead cross-functional teams of art workers, developers, and other staff. • Highly motivated, adaptable, innovative, and keen to learn new skills. • Excellent communication skills – both written and verbal.
Job Title
Client Servicing Manager