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Customer service representative Position Title: Claims Analyst – General Insurance Company Overview Laverne Fintech is the Indian arm of La Verne Capital Pty Ltd , a well-established financial services company based in Australia. We specialize in providing financial planning, general insurance, home loans, and investment services to Australian clients. Our team supports backend and client-facing operations across a range of financial products. Job Description: We are looking for a dedicated and detail-oriented Claims Executive to manage and process insurance claims for our Australian clients. The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and the ability to deliver high-quality customer service. You will be responsible for end-to-end claims coordination, from initial reporting to settlement, while maintaining effective communication with clients and external stakeholders. Key Responsibilities: Review and process insurance claims submitted by policyholders in a timely and accurate manner. Request and collect additional documentation or information from policyholders when necessary to support claim evaluation. Analyze and interpret insurance policy terms and coverage details to determine the eligibility of submitted claims. Coordinate with insurance companies to track and follow up on the status and progress of claims. Maintain clear and proactive communication with policyholders, providing regular updates throughout the claim lifecycle. Ensure proper documentation and systematic filing of all claim-related records within the internal system. Identify and flag any potentially fraudulent or suspicious claims for further investigation. Review settlement outcomes and communicate the resolution details effectively to the policyholder. Deliver outstanding customer service while nurturing strong and trust-based relationships with clients. Encourage clients to share feedback on their claims experience via Google reviews to help us improve and grow. What We Expect from You: Strong verbal and written communication skills in English. 2 to 3 years of experience in Claims, customer service, or related roles (insurance or financial services preferred). Excellent relationship management and interpersonal skills. Confidence in handling client communication via email and phone. Proficiency in MS Office, especially Advanced Excel (pivot tables, VLOOKUP, formulas, etc.). Ability to work independently with minimal supervision and manage multiple claims simultaneously. Willingness to be proactive, take ownership, and adapt to a dynamic work environment. Preferred Qualifications: Bachelor’s degree in any discipline (Insurance or Commerce background preferred). Prior experience in claims processing or customer service (especially for Australian/foreign insurance firms) is an advantage. Flexible with working hours as per Australian time zones. Job Timing: Willingness to work in an early morning shift to align with Australian business hours (5:00 AM to 2:00 PM IST) Job Location: Work From Office only (Vadodara - Gujrat) Compensation and Benefits Salary Range: ₹25000+ per month (commensurate with experience) Additional Benefits: Health Insurance Provident Fund (PF) Punctuality Bonus Petrol Allowance