Job Title

Key Responsibilities: Performance Coaching & Training Listen to recorded and live pre-sales calls to assess pitch effectiveness, communication quality, and conversion potential. Conduct regular 1:1 feedback sessions with pre-sales executives. Lead pitch refinement workshops and project refresher sessions for teams. Train teams on product knowledge, objection handling, and customer engagement techniques. Maintain a repository of best calls, FAQs, pitch scripts, and roleplay formats. Quality Control & Compliance Audit pre-sales communication, including brochures, follow-up emails, and post-call collaterals, for alignment with brand and project guidelines. Ensure all touchpoints meet internal service standards and customer expectations. Reporting & Analysis Generate daily/weekly reports on QC scores, coaching outcomes, and rep-level progress. Identify trends and areas for improvement across the team. Cross-functional Coordination & Process Improvement Collaborate with teams to streamline workflows. Recommend tools, templates, and process enhancements to improve call quality and pitch consistency. Support generalist functions within pre-sales as needed. What We’re Looking For: 8–12 years of experience in sales coaching, quality audit, or team performance roles — preferably in real estate, BPOs, or customer-centric industries. Strong communication and listening skills, with the ability to coach constructively. Proficiency in Excel, CRM systems, and quality monitoring tools. High attention to detail with an analytical mindset. A dynamic, self-driven individual who enjoys working with teams. Female candidates are preferred for this role to enhance team diversity.