About Us: Our brand is a trusted name in ethnic fashion, with a strong presence both offline and online. Our ecommerce platform caters to customers across India and abroad, offering a wide range of sarees, jewellery, and kidswear and other ethnic products. Role Overview: We are looking for a proactive and customer-focused Customer Service Representative to manage customer communication across calls, messages (WhatsApp/chat), and emails. The ideal candidate will be the voice of the brand and ensure customers have a seamless and satisfying experience while shopping online. Key Responsibilities: Handle incoming calls and respond to customer queries Resolve issues via WhatsApp, website chat, and email Provide product details, order updates, and post-sales support Coordinate with the warehouse/dispatch team for order tracking and escalations Maintain detailed records of interactions using internal systems Communicate politely and professionally with all customers Required Skills & Qualifications: Prior experience in customer service, preferably in ecommerce or fashion retail Good typing and email writing skills Comfortable using WhatsApp Business, email platforms, and basic CRM tools Minimum qualification: Graduate
Job Title
Customer Service Representative