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About the Job Who we are and what do we do India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow. We are determined to contribute immensely to nation’s growth story with our vision “to provide digital technology across financial value chain” and our mission to create leadership position in digital payment space. Founded in 2013, NPST is a leading fintech firm in India, part of the Make in India initiative and listed on BSE and National Stock Exchange. We specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry – empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution. While we drive 3% of global digital transaction volume for over 100+ clients, we aim to increase our market share by 5X in next five years through innovation and industry first initiatives. What will you do As an L2 Linux Administrator at NPST, you will play a pivotal role in managing and resolving system and production-related issues to ensure uninterrupted operations across our core fintech platforms such as MBS, IMPS, and UPI Switch. You will collaborate with cross-functional teams, support client-facing applications, and provide critical technical expertise to ensure stability, security, and performance of the underlying Linux infrastructure. Job responsibilities: · Respond to and resolve technical issues escalated by L1 resources and internal and external teams. · Manage production issues reported by banks, merchants, and partner entities. · Perform log analysis, identify bugs, and escalate unresolved issues to the offshore team. · Conduct log analysis, identify bugs, and escalate unresolved cases to offshore or L3 teams. · Analyze customer complaints and provide timely, effective resolutions. · Offer merchant support through data analysis, query resolution, and reconciliation assistance. · Coordinate and map system environments for integration across departments and vendors. · Address development-related issues and apply quick fixes at property level when required. · Provide post-UAT and go-live support for seamless project transitions. · Ensure timely production issue resolution and consistent communication with stakeholders. · Collaborate with internal teams for requirement gathering, development coordination, and project sign-offs. · Support DCM team during deployments and technical rollouts. · Roles may evolve based on business requirements but will primarily focus on system and project-related management. · Identify system capacity and availability concerns, propose and support improvements. · Apply patches or upgrades to OS/applications following necessary approvals. · Maintain accurate documentation and follow ITIL-based process flows where applicable. What are we looking for: · Proven experience in technical application support, systems integration, and infrastructure management. · Understanding of payment systems (UPI, IMPS, internet/mobile banking), banking protocols (RTGS, NEFT), and operations (EOD/BOD). · Exposure to vendor coordination and system customization in a banking/fintech context. · Prior experience supporting at least one scheduled commercial bank in India is mandatory. · Strong background in Linux system administration, shell scripting, and log analysis. · Ability to coordinate with dependency groups and guide banks on incident resolution. · Experience with customer and merchant support is a strong advantage. · Comfortable working in 24x7 shift environments, including nights and weekends. · Possesses entrepreneurial thinking, attention to detail, and proactive problem-solving skills. · Detail-oriented and organized with strong time management skills. · Influencing skills and the ability to create positive working relationships with team members at all levels. · Excellent communication and interpersonal skills with innovation and owning your work · A collaborative approach and work with perfection as a group effort to achieve organization goal. Location – Bengaluru Work Arrangement: As per Roster & Client Schedule Experience – 3+ years Industry: IT / Software / BFSI / Banking / Fintech Education: Graduate in Engineering or any degree with Red Hat certification Certifications: Red Hat Certification; Application Development (preferred) What do we offer: · An organization where we strongly believe in one organization, one goal. · A fun workplace which compels us to challenge ourselves and aim higher. · A team that strongly believes in collaboration and celebrating success together. · Benefits that resonate ‘We Care’. If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.