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Job Title


Customer Support Executive


Company : Gemeria Hair


Location : Gautam Buddha Nagar, Uttar Pradesh


Created : 2025-08-01


Job Type : Full Time


Job Description

Job Title:  Customer Support/ Consultation Location:  Greater Noida (On-site) Job Type:  Full-Time Brand:  Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support, and were looking for someone who can deliver exactly that. Key Responsibilities: Attend and respond to incoming calls , including timely callbacks  for missed calls Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms Handle WhatsApp Business communication  via Bitespeed/Zoko or other tools used in the future Deliver clear, professional email responses  for inquiries, issues, and consultation Manage international customer queries  via email, WhatsApp, and video calls Conduct video call consultations  for both Indian and international customers, offering expert guidance on product selection Book and manage appointments and trial bookings  (virtual & in-person) Handle returns and exchanges , ensuring a smooth, empathetic process aligned with company policy Use the Ticket ID system  to log, track, and resolve customer queries effectively Perform timely follow-ups  for unresolved issues and ongoing cases Maintain a friendly, calm, and patient tone , even with high-touch or concerned customers Ensure top-notch English communication  written and spoken, suitable for global clientele Multitask  across multiple dashboards: Shopify, email, WhatsApp, CRMs, etc. Provide personalized product consultations , helping customers find the right fit based on their needs Think proactively and solve problems independently  where possible Requirements: 13 years of experience in customer service , preferably with a luxury or D2C brand Excellent command of spoken and written English Must be comfortable speaking on camera  for video consultations (India & international) Tech-savvy with experience using customer service tools , Shopify, and CRM platforms Strong empathy, patience, and communication skills Ability to multitask  and manage pressure during high-volume periods Familiarity with global customers’ expectations and time zones  is a plus Why Join Us? Join a premium, fast-growing D2C brand  with a loyal global customer base Be part of a collaborative and high-performance  support team Gain exposure in international customer support  and consultation Work in a modern and supportive office environment at our Greater Noida headquarters Training and development opportunities in luxury customer service Apply here or email us at Contact Number: +91 9990470797