Job Title

Role Overview We're looking for articulate and empathetic Customer Experience (CX) Agents to be the voice of the company. You'll play a key role in ensuring our users have a seamless and delightful shopping experience. Whether it's resolving an issue, answering a query, or taking feedback, you'll be at the frontlines of making customers feel heard and cared for. Key Responsibilities Handle customer queries via chat, email, and phone with empathy and clarity. Visit customers and actively participate in field marketing events to understand customers better. Listen actively, acknowledge concerns, and provide timely resolutions. Maintain high levels of customer satisfaction by ensuring prompt and accurate communication. Work closely with internal teams (ops, tech, category) to resolve escalations. Keep detailed records of interactions and follow up where necessary. Share customer insights to help improve product and service offerings. Represent the company’s values with warmth, patience, and professionalism. Requirements 6 years of experience in customer service in e-commerce or quick commerce. Excellent written and verbal communication skills. Strong active listening skills and a genuine desire to help customers. A team player with a positive attitude and willingness to go the extra mile. Comfortable working in a fast-paced, dynamic startup environment. Available to join immediately or within 2 weeks. Mandatory Requirements 6 years of experience in customer service in e-commerce or quick commerce. Excellent written and verbal communication skills. Strong active listening skills and a genuine desire to help customers. A team player with a positive attitude and willingness to go the extra mile. Comfortable working in a fast-paced, dynamic startup environment. Available to join immediately or within 2 weeks. Additional Information Be part of a high-energy team that truly cares about its customers. Work at a premium brand that prioritises user delight. Learn, grow, and make a real impact in a company scaling from the ground up. Enjoy the buzz and excitement of building something exceptional in quick commerce.