Job Title

Key Responsibilities Set up the call center infrastructure from scratch , including dialer systems, CRM integrations, team structure, call flows, and reporting systems. Build and manage a team of outbound telecallers and team leaders focused on converting leads for franchise sales and student enrollments. Design calling campaigns and daily outreach plans , segmented by geography, lead type, and language preference. Monitor and optimize key performance indicators such as call volume, connect rates, lead-to-meeting ratio, conversion percentages, average handling time, and follow-up efficiency. Develop call scripts, objection-handling playbooks, and follow-up workflows aligned with our brand voice and sales goals. Train, coach, and mentor the team to improve pitch quality, compliance, and consistency across every interaction. Collaborate with marketing and sales teams to align calling priorities with campaign performance, event leads, and digital lead flows. Establish quality control and performance evaluation mechanisms , including daily review dashboards, call audits, and feedback systems. Adapt quickly to data and results , making real-time changes in strategy, lead allocation, or call logic to improve outcomes. Required Qualifications 5–10 years of experience managing outbound, sales-oriented call centers of 100+ seats. Proven track record of leading high-performing telesales teams in franchise, education, or B2C domains. Strong technical understanding of dialers (Exotel, Ameyo, Ozonetel, etc.) and CRM tools. Ability to build systems, train teams, and deliver high-volume calling outcomes under tight timelines. High comfort with performance tracking, lead analytics, and spreadsheet-based reporting. Strong team management, communication, and conflict resolution capabilities. Experience working in fast-growth environments with a hands-on, execution-oriented approach. Preferred (Not Mandatory) Experience in franchise or preschool sales environments. Familiarity with tools such as Zoho CRM, Freshdesk, LeadSquared, or similar platforms. Ability to manage multilingual teams across regions and handle regional sales complexities. Exposure to outsourced teams or vendor-driven call operations.