Job Title

HCL Tech is hiring for Associate & Senior Analyst - Retail Banking -Quality Location: Chennai JD: • End to end knowledge about the Banking product • Domain and Quality experience will be an added advantage • Should have good written and oral communication to handle emails and calls from Internal and External stakeholders • Should be an individual contributor & perform QC for the transactions processed by the team on daily basis and monitoring the accuracy scores • Should ensure the accuracy targets are met by the processes • Providing feedback to the processors, root cause analysis, identifying training needs, conducting huddle and identifying gaps in the process • Should able to drive the preventive actions implemented across line of businesses • Scheduling weekly and monthly connects with the stakeholders Skill set required: -5+ years of exp. * Graduate in any stream * Experience in Retail banking domain * Candidate having good knowledge in UK Retail banking (Account Opening, Bereavement, Reconciliation & Charge Backs with disputes experiences) * Experience in Lending, Cards & Banking operation * Need to demonstrate a Keen eye for details * Good Exposure to MS Office * An able and proficient candidate with excellent command over English language, who can understand and provide constructive feedback to customer's queries. Type of process- DPO