Job Title

Position Overview The Employee Relations Specialist will be the primary custodian of Office Beacon ASPL’s employee experience, responsible for managing workplace relations, addressing employee concerns, and ensuring compliance with Indian labor laws and company policies. This role ensures our core values are reflected in every interaction with our people. Key Responsibilities 1. Employee Relations & Case Management Serve as the first point of contact for employees regarding grievances, workplace conflicts, or policy concerns. Conduct fair and thorough investigations into employee complaints, disciplinary issues, and policy breaches, ensuring confidentiality and neutrality. Provide advice to managers and team leaders on handling sensitive employee matters while maintaining consistency with Office Beacon’s values and standards. Mediate conflicts and facilitate conversations to restore positive working relationships. 2. Policy Compliance & Legal Alignment Ensure all employee relations practices align with Indian labor laws (e.g., Industrial Disputes Act, Shops & Establishments Act) and Office Beacon’s HR policies. Work with HR leadership to review, update, and implement policies that strengthen compliance and reduce risk. Support audits and inspections by maintaining accurate records of disciplinary cases, investigations, and resolutions. 3. Performance & Conduct Advisory Support managers in implementing Performance Improvement Plans (PIPs) and conduct-related interventions. Guide leadership teams in consistent application of disciplinary measures, ensuring fairness and legal compliance. Track trends in performance and conduct cases to proactively address recurring issues . 4. Employee Engagement & Retention Support Partner with HR and Operations to conduct stay interviews, exit interviews , and engagement surveys to identify key concerns and areas for improvement. Provide data-driven insights and recommendations to enhance employee satisfaction and retention. Contribute to Office Beacon’s initiatives that promote a positive, inclusive, and motivating workplace . 5. Reporting & Documentation Maintain confidential and detailed records of all employee relations cases and outcomes. Prepare regular reports for HR leadership on grievance trends, employee feedback, and policy gaps. Present recommendations for process improvements and risk mitigation strategies. 6. Training & Awareness Conduct workshops and training sessions on workplace ethics, anti-harassment policies, and conflict resolution for managers and employees. Collaborate with the Learning & Development team to integrate employee relations awareness into broader training programs. Qualifications & Requirements Education: Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field. HR certifications (e.g., SHRM-CP, PHR, or Indian HR law certifications) are an added advantage. Experience: 3–5 years in HR, with at least 2 years focused on employee relations, case management, or compliance . Experience in BPO/outsourcing or fast-paced corporate environments is strongly preferred. Knowledge & Skills: In-depth knowledge of Indian labor laws and HR best practices. Strong investigative, mediation, and conflict-resolution skills . Excellent communication skills – able to handle sensitive conversations with tact and empathy. Ability to analyze trends and recommend proactive solutions. Proficiency in MS Office, Google Suite and familiarity with HRIS systems .