Job Title

Purpose of the Role As Associate Director – Learning Solutions, you will lead the end-to-end design, development, delivery and continuous improvement of both open and custom Executive Education programmes. You will combine deep instructional-design expertise with consultative engagement skills to create impactful learning experiences for executive participants and corporate/government clients alike. Key Responsibilities Strategic Learning Leadership Partner with client leadership and internal stakeholders to define learning objectives and roadmap for both open-enrollment and bespoke programmes. Conduct market and industry research to identify emerging trends, enabling proactive course innovation and business-development opportunities. Learning Design & Content Management Architect robust, scalable curricula leveraging action learning, coaching, digital modalities and other pedagogical tools. Establish and maintain centralized repositories (SOPs, SLAs, playbooks) for reusable assets and best-practice templates. Analyze participant feedback, faculty ratings and learning outcomes to iterate and optimize content. Process Governance & Compliance Design, document and operationalize end-to-end workflows (SOPs, escalation matrices, governance forums) for all programme activities. Ensure all learning-solution processes adhere to ISB policies, client contractual terms and any applicable accreditation or regulatory standards. Coordinate periodic process-compliance reviews and corrective-action plans to close any gaps. Programme & Project Management Oversee full programme lifecycle—from needs analysis and proposal through design, delivery and post-programme evaluation. Manage timelines and resource allocation, ensuring seamless execution and knowledge transfer. Coordinate logistics with Program Managers and external vendors to meet client and faculty requirements. Stakeholder & Faculty Relationship Management Cultivate long-term partnerships with faculty, Research Centers and Centers of Excellence to co-create high-impact offerings. Assess faculty fitment, lead design workshops, customization calls and programme reviews to ensure pedagogical alignment. Serve as primary liaison with corporate and government clients, managing expectations and resolving escalations. Quality Assurance & Feedback Loops Design and implement quantitative and qualitative feedback mechanisms (surveys, focus groups, interviews). Conduct regular audits and data analyses to drive continuous improvement in content, delivery and participant satisfaction. Communicate insights and recommended enhancements to internal teams and external stakeholders. Technology & Platform Oversight Drive adoption and continuous improvement of digital-learning platforms and tools. Ensure accessibility, data security and integration with broader ISB systems. Partner with IT to pilot new innovations (AR/VR, adaptive learning, analytics dashboards). Risk Management & Data Privacy Identify operational or reputational risks in programme delivery and develop mitigation plans. Ensure participant and faculty data is handled in compliance with privacy regulations (e.g., GDPR equivalents). Knowledge Management & Continuous Learning Develop systems for capturing, organizing and disseminating learning-programme insights and research findings. Lead knowledge-audit processes to identify gaps and curate new tools, frameworks or case studies. Promote a culture of innovation by sharing emerging best practices and learning-technology trends. Business Growth & Thought Leadership Support business-development efforts through proposal development, solution pitching and co-selling alongside Relationship Managers. Monitor competitive landscape and emerging digital platforms to inform strategic investments. Represent Learning Solutions at industry forums, workshops and client events. Diversity, Equity & Inclusion Embed DE&I principles in programme content, faculty sourcing and participant cohorts. Track relevant metrics (e.g., gender balance, international representation) and report on progress. Partner with ISB’s DE&I office to ensure inclusive design practices. Leadership & Talent Development Lead, coach and mentor a team of Learning Architects and instructional-design professionals. Set clear performance goals, conduct regular evaluations and facilitate professional-development opportunities. Foster cross-functional collaboration and a culture of continuous experimentation. Job Specification Education & Knowledge Master’s degree in HR, Psychology, Business Administration or related field. Deep understanding of adult-learning theory, instructional-design models, and digital-learning technologies. Experience & Skills 15+ years in Learning & Development, executive education or corporate learning, with both open-enrollment and custom-programme exposure. Proven consultative skills engaging C-suite and senior-management clients. Strong project-management capabilities, including timeline tracking and resource planning. Excellent data-analysis skills, with the ability to translate insights into action. Superior written and verbal communication, presentation and stakeholder-management abilities. Desirable Experience in the ed-tech industry or with leading digital-learning platforms. Track record of driving business growth through innovative learning solutions. Familiarity with service-level frameworks (SOPs, SLAs) and knowledge-management systems. Key Competencies Strategic Thinking: Formulate and execute learning strategies aligned with organizational goals. Analytical Rigor: Leverage data to inform design decisions and measure impact. Client Focus: Anticipate and exceed the needs of both external clients and internal stakeholders. Leadership: Inspire high-performance teams and cultivate a culture of excellence. Adaptability: Thrive in a dynamic environment, balancing multiple priorities with agility.