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Associate – International BPO (Voice/Non-Voice) : Job Title : Customer Support Associate – International BPO Location : Bangalore, Mumbai Shift : Rotational shifts (including night shifts) Experience : 0–2 years (Freshers welcome) Job Responsibilities Handle inbound calls, emails, and chats from customers and ensure each interaction is accurately logged in the system. Provide support to candidates in the recruitment process (e.g., new applicants, rehires) as per standard operating procedures. Guide users through the self-service portal and offer navigational support. Conduct security verifications in alignment with internal policies and GDPR compliance . Make outbound calls when required as per client and company communication guidelines. Maintain exceptional data and call quality while meeting productivity benchmarks. Foster a collaborative work environment through clear and regular communication with peers and supervisors. Adhere to all personnel and operational policies , including attendance, code of conduct, and escalations. Ensure process documentation (DTPs, Knowledgebase, SharePoint) is always up-to-date. Provide first-contact resolution to avoid escalations and deliver outstanding customer service. Required Skills & Knowledge Proficient in using ticketing systems (ServiceNow preferred), ERP platforms , Microsoft Office Suite , and web browsers. Strong technical aptitude and ability to learn systems and processes quickly. Excellent verbal and written communication skills with a customer-first mindset. Preferred Experience International BPO or customer support experience preferred. Freshers with strong communication and learning abilities are encouraged to apply. Key Personal Attributes Flexible and willing to work rotational shifts Positive attitude and strong team spirit Ability to handle pressure and meet deadlines Punctual, disciplined, and detail-oriented Customer-focused and result-driven High integrity and professionalism Fast learner with a passion for service excellence #InternationalBPO #BPOJobs #CustomerSupport #VoiceProcess #NonVoiceProcess #CustomerServiceJobs #FreshersWelcome #HiringNow #JobOpening #CallCenterJobs #SupportExecutive #NightShiftJobs #RotationalShift #HelpdeskSupport #ServiceNow #ERP #CommunicationSkills #TechSupport #CustomerExperience #WalkInJobs #HyderabadJobs #BangaloreJobs #PuneJobs #JobSearchIndia #GraduateJobs #UndergraduateJobs #RecruitmentSupport #JobAlert #CareerOpportunity #JoinUs #ImmediateHiring