Job Title

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing B2B relationships with our key shipper accounts.We are seeking a street-smart, result-oriented candidate with B2B sales and business development experience and preferably from the shipping & logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative, but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry.You to create an understanding of the product and target market and create your account management strategy to retain and grow shippers and win business volume from them. Additionally, you will be responsible for maintaining positive shipper relations by managing critical input levers.Key job responsibilitiesDeliver positive experience to assigned shipper accounts and resolve all queries• Develop individual client servicing strategy at a shipper-level• Understanding and reinforcing the internal system and operational capabilities and align shipper expectations• Resolve shipper queries by liaising with internal stakeholders across program, operations• Action proactive and reactive measures on key service parameters like operations, claims and escalations• Follow the standard operating processes to scale the working of the function.A day in the lifeA day in the life1. Enabling data transparency through unblocking MIS queries2. Ensure all API status-es are being pushed3. Arrange pickup and deliveries for escalated shipments through effective LMR mechanism4. Train shipper on passing correct NDR feedback and claims5. Monitor shipper performance and drive insights6. Identify NVA tasks and find solutions to automate or reduce the tasks7. Be a custodian of shipper experience and cascade feedback internally8. Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholdersBASIC QUALIFICATIONS:- - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- - 3+ years of data analysis and formula creation in Microsoft Excel experience- - Experience using data to drive root cause elimination and process improvement- - More than 3 year of experience in B2B Client servicing or customer service- - Experience in an analytical, results-oriented environment with external customer interaction.- - Proven ability to understand the business "by the numbers" and streamline escalations- - Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.- - Knowledge of English, Hindi is a must. Additional language knowledge will be an added advantage.PREFERRED QUALIFICATIONS:- Bachelor's degree in operations, supply chain or logistics- Experience working with e-commerce or logistics.- Deep understanding of the B2C transportation landscape in India with prior interactions with shippersOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.