Job Title

ANSR A market leader to build, manage and run global teams Dallas | Bengaluru | Hyderabad | Krakow | Abu Dhabi The Operating System for Global Work ANSRs Global Work Platform is trusted by the worlds best businesses (Airbnb, Uber, Nike, FedEx, PepsiCo, Cigna, Walmart, Target, Wells Fargo etc) to build, manage and run Global Capability Centers. Fueled by our extensive Global Talent Network of over 2 million elite tech professionals and a cutting-edge suite of AI-driven products, we are redefining the future of work, globally. We are a market leader in a rapidly growing $120B+ global work industry and backed by Accel Partners, Accenture and ServiceNow. Our credentials: 125+ Enterprise Customers | 125K+ Global Professionals Hired | 11M+ Sq.ft Workspace Under Management | $2B+ Investment generated ANSRs end-to-end solutions allow businesses to build, manage and scale fully-owned Global Capability Centers (GCCs) in talent-rich hubs effortlessly with comprehensive, enterprise-ready solutions for Talent, Workspace, HR, Operations, and Payroll. Our platform simplifies complex operations, reduces time-to-hire, and optimizes workforce performance. This includes: Data-Driven Intelligence: Real-time market insights about global talent and the competitive landscape AI-powered Talent Solutions: Designed for scale and efficiency, automating up to 55% of recruiting tasks with 85% accuracy Industry-specific Workflows + Automation: A comprehensive India-stack of products designed for seamless integration with Global Centers Unified Customer Experience: An extensive suite of lifecycle solutions across talent, infrastructure, payroll, HR Ops and more, meticulously designed to deliver an unparalleled customer experience Enterprise Ready: Unmatched data security and privacy standards, seamlessly integrated with leading global tools. Key Responsibilities Manage the setup and delivery for ANSRs mid-market customers, ensuring a seamless onboarding experience. Showcase product value by delivering engaging presentations and demos that highlight the benefits of our suite. Serve as the first point of contact for customers, handling inquiries and building strong relationships to ensure satisfaction with our products and services. Provide customer support via phone, email, and live chat, resolving issues promptly and effectively. Report on customer health with regular updates on usage metrics and growth opportunities. Act as the voice of the customer to internal teams, advocating for customer needs and aligning them with business goals.Required Skills Demonstrated experience in customer success management for SaaS products. In-depth understanding of SaaS onboarding processes and best practices. Excellent communication and presentation skills with the ability to clearly articulate product value. Experience in creating customer-facing materials and content. Strong analytical skills with a data-driven approach to customer success metrics. Proficiency in CRM systems and customer success tools. Qualifications Bachelors degree in Business, Marketing, or a related field. 3+ years in customer success, account management, or a similar role. Proven track record in retaining and growing customer accounts.