Job Title

MediaMint is seeking a strategic and visionary Functional Lead – Delivery Excellence & Process Transformation to modernize legacy operations, eliminate client escalations, and drive data-led transformation initiatives across our global delivery ecosystem. This role will be instrumental in redesigning operational workflows, embedding automation and AI, and implementing performance governance frameworks for 2500+ delivery resources across service lines including Ad Operations, SEO, Programmatic, and Campaign Management. The ideal candidate combines deep process excellence expertise with a strong command of digital marketing operations, AI-led transformation, and cross-functional change leadership. The role reports directly to the SVP – Operations/CDO and will partner closely with technology, client services, and delivery leaders. Key Responsibilities 1. End-to-End Process Transformation Re-engineer client-facing workflows (e.g., campaign setup, trafficking, reporting) using Lean Six Sigma methodologies, targeting a 30%+ reduction in non-value-added activities. Standardize SOPs, quality control measures, and compliance frameworks across 15+ digital marketing functions. 2. Data-Driven Performance Governance Build real-time dashboards to track operational KPIs (SLA adherence, accuracy, cycle times) by service line, client, and geography. Strengthen data infrastructure to ensure 100% transaction-level accuracy in client-facing reporting. 3. Automation & AI Integration Identify and implement automation solutions using Python scripts, RPA tools, and open-source AI frameworks to automate at least 20% of manual workflows. Pilot generative AI applications in campaign QA, anomaly detection, SOP generation, and insights summarization. 4. Business Excellence Framework Define and implement KPIs for workflow efficiency, error rates, SLA compliance, and client satisfaction. Lead monthly operational reviews to identify performance gaps and prevent client escalations. 5. Team Leadership & Capability Building Lead and mentor a team of 5–7 Business Analysts to execute audits, root cause analysis, and process optimization. Train 250+ operational leads on lean methodologies, data-driven operations, and client maturity frameworks. Drive cultural adoption of continuous improvement through engagement with operations leadership. Core Competencies Technical Mastery Process Excellence: Lean Six Sigma Black Belt, Kaizen, VSM Data & Tools: SQL, Power BI, Tableau, Python/R, LangChain, Hugging Face Domain Expertise: Google Ads, DV360, Meta CM, SEO tools (Ahrefs, SEMrush) Automation: RPA (UiPath, Automation Anywhere), Zapier, n8n Leadership & Strategic Impact Change agent with a track record of tool/process adoption across large operational teams Strong understanding of client maturity models (e.g., GDPR, MFA) and how to build operational guardrails accordingly Skilled in bridging the gap between Operations, Technology, and Client Services Execution Rigor Advanced analytics capability for forecasting trends and identifying risks Scalable mindset for global deployment across 50+ enterprise clients Qualifications Education: MBA or Master’s in Operations, Business Analytics, or Data Science Experience: 10+ years in Business Excellence, Process Transformation, or Operational Strategy with at least 5+ years in third-party delivery environments. Domain Exposure: Preferred background in Media, Retail, or Digital Marketing client operations Certifications: Lean Six Sigma Black Belt / Master Black Belt PMP / Agile Scrum Certification in Generative AI or Automation Frameworks (preferred) Why Join MediaMint? Own the Transformation: Play a pivotal role in reshaping the operational foundation of a global 2500+ employee DMaaS organization. Tech-Driven Impact: Lead innovation through AI, automation, and process re-engineering. Leadership Visibility: Engage directly with the C-suite and global clients across the Retail, Media, and Entertainment sectors.