Job Title

Key Responsibilities ● Client Ownership: Manage high-value enterprise accounts, primarily in the US, end-to-end ● Customer Advocacy: Develop a strong understanding of client needs and ensure their voice is heard internally ● Issue Resolution: Handle escalations with maturity and speed — independently and confidently ● Relationship Management: Build long-term relationships with key stakeholders and act as the primary point of contact ● Product Expertise: Develop a deep understanding of our AI platform and translate that knowledge into value for clients ● Account Strategy: Identify opportunities to improve adoption, retention, and satisfaction across multiple products ● Cross-functional Collaboration: Work closely with product, engineering, and leadership teams to ensure seamless delivery and support What We’re Looking For ● 5–8 years of experience in Customer Success / Account Management, preferably with US enterprise clients ● Proven ability to manage relationships independently without executive oversight ● Strong communication and interpersonal skills with a consultative approach ● Ability to understand complex product ecosystems and explain them clearly ● Startup experience or working in fast-paced, high-growth environments is a plus ● Based in Chennai or willing to work in a hybrid setup What You'll Gain ● A pivotal role in one of India’s leading AI startups ● High ownership and autonomy in client-facing work ● The chance to represent a cutting-edge AI platform on a global stage ● Work with a sharp, driven team building products that truly matter