Job Title

Role Overview: We are looking for a Technical Account Management Executive who brings a solid understanding of IT services , strong technical knowledge across frontend, backend, full stack development, QA roles , and a deep grasp of the Software Development Life Cycle (SDLC) . You will be the face of CES to our clientsensuring smooth delivery, identifying growth opportunities, and building long-term relationships. A background in digital transformation initiatives will be a strong advantage. Key Responsibilities: Act as the primary point of contact for assigned client accounts, available round the clock for critical client communications. Build a deep understanding of client business goals and align CES’s technical services accordingly. Demonstrate hands-on understanding of frontend/backend/full stack development, QA roles , and the entire SDLC process . Work closely with delivery, engineering, and QA teams to ensure timely execution and resolution of project issues. Proactively conduct account reviews, delivery planning sessions , and performance analysis using KPIs and metrics. Provide technical consulting during pre-sales, onboarding, and throughout project life cycles. Partner with cross-functional teams to drive digital transformation initiatives and suggest process or technology improvements. Identify new business opportunities within accounts and drive account growth strategy . Maintain up-to-date knowledge on industry trends, technology advancements, and CES offerings to provide strategic recommendations to clients. Use CRM and account management tools (Salesforce, Zoho, etc.) to maintain records and track engagement. Qualifications: Bachelor’s degree in Computer Science, Engineering, IT, or a related field; MBA preferred . 3+ years of experience in technical account management or client-facing roles in the IT services industry . Strong technical understanding of software engineering roles (backend, frontend, full stack, QA) and project life cycles. Familiarity with SaaS, cloud platforms (AWS, Azure, GCP) , APIs, and enterprise technology stacks. Clear understanding of SDLC , Agile methodologies, and delivery frameworks. Experience supporting digital transformation programs is a strong plus. Excellent communication, presentation, and interpersonal skills. Ability to juggle multiple accounts , manage priorities, and ensure client satisfaction. Proficiency in CRM tools, support ticketing systems , and lead generation platforms .