Work location: #1, Ramakrishna Street, Kences Towers, 7th floor, North Usman Road, T. Nagar, Chennai – 600017 Languages to be known: English, Tamil and Hindi Education: Any degree Experience: 2 to 3 years Skills required: · Good communication and Hindi fluency – must · Handle franchise quires · Occasionally Traveling – Pan India - 3 to 4 times per year Responsibilities: 1. To give voice, chat and email anydesk support to all franchisees 2. Provide training of the software application to franchisees and internal teams 3. Maintain support tracker of all the support handled on daily basis 4. Take regular feedback from franchisees on support and application 5. Escalate bugs and technical issues to the software vendor and get it fixed 6. Prepare SOP manuals for the usage of application 7. 1000 plus franchisees to be supported - average support per day will be 30 to 40 (highest)
Job Title
Officer - Technology Channel/ Customer support services (Chennai)