Job Title

Key Responsibilities: Perform the Beginning of the Day (BOD) process by managing jobs, servers, and conducting sanity testing, resolving errors such as PBDT errors, duplicate PAN IDs, and job failures. Execute UAT and sanity testing for applications and conduct migration activities. Provide technical troubleshooting and issue resolution, diagnosing technical problems and finding root causes through log analysis and data analysis. Acknowledge incidents and track tickets through to resolution, ensuring timely closure. Log, categorize, and prioritize bugs and alarms from monitoring tools like Kibana and Instana. Coordinate with internal teams, including Server Operations, Linux Admins, and DBAs , to ensure seamless operations and issue resolution. Create and maintain dashboards for real-time monitoring of system performance. Conduct comprehensive testing and quality assurance , tracking bugs, and coordinating their resolution. Proactively monitor application systems, addressing alerts promptly to maintain system performance. Document remediation efforts and obtain Root Cause Analysis (RCA) sign-offs for production issues. Required Skills & Experience: Operating Systems: Linux, Windows Cloud Platforms: Microsoft Azure, AWS Databases: MySQL, MongoDB Proficiency in monitoring tools such as Kibana and Instana . Strong experience in technical troubleshooting , problem-solving, and data analysis. Excellent communication skills for coordinating with cross-functional teams and resolving client issues. Ability to handle multiple tasks efficiently and adapt to changing environments.