Job Title

About the Role: We are seeking a proactive and performance-driven Cluster Manager to oversee day-to-day operations across a group of gym locations. You will be responsible for ensuring each center delivers a seamless customer experience, meets sales and service targets, and maintains brand standards. The ideal candidate should be a strong leader, operations-savvy, and passionate about health, fitness, and people management. Key Responsibilities: Operational Excellence: Supervise 4–6 gym branches within the assigned cluster Conduct regular site visits and audits to ensure SOP adherence Oversee facility upkeep, safety, hygiene, and equipment maintenance Team Leadership: Manage and coach Gym Managers, Front Desk Executives, and Trainers Ensure proper onboarding, training, and performance tracking of staff Resolve staff conflicts and ensure HR processes (attendance, shifts, etc.) are followed Sales & Revenue Management: Monitor and drive membership sales, renewals, and personal training targets Collaborate with the marketing team for local promotions and events Identify underperforming centers and implement improvement strategies Customer Experience: Ensure timely grievance resolution and high customer satisfaction scores Review customer feedback and take necessary corrective actions Maintain high NPS and rating benchmarks across all gyms Reporting & Analysis: Share daily, weekly, and monthly reports on footfall, revenue, leads, closures, and performance KPIs Forecast revenue and track budgets against actuals Present cluster performance insights to senior management Key Skills & Competencies: Strong leadership and people management skills Excellent communication and conflict resolution ability Operational problem-solving and multitasking under pressure Data-driven mindset with hands-on Excel/CRM experience Understanding of gym sales, member engagement, and fitness industry trends Qualifications & Experience: Graduate in Business, Hospitality, Sports/Fitness Management, or related field 3–6 years of experience in multi-location operations, preferably in fitness, retail, or hospitality Experience in managing large teams and driving performance metrics Familiarity with CRM tools, lead management, and reporting dashboards