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Job Summary: HeartfulCraft is seeking aRemote Import-Export Support Executivewithprior experience in the handicrafts export industry . The ideal candidate must be capable of supportingmerchant exporters , resolving their queries, and providing complete backend support oninternational trade, buyer communication, export documentation , andorder processing . This role is100% remoteand demands strong communication, organizational, and export process knowledge. Key Responsibilities: Handle daily queries from merchant exporters regarding: Export process (IEC, GST, LUT, HS Code, shipping, etc.) International buyer communication and follow-up Lead generation follow-up support Product pricing, MOQ, catalog, and HS code clarification Assist in managinginternational buyer enquiries(email, WhatsApp, B2B platforms) Coordinate internally with sourcing, logistics, and documentation teams Share catalogs, proforma invoices, and track order stages Provide support for quality checks, packaging details, and export compliance Maintain CRM records and timely updates on all interactions Requirements: Minimum 3-5 years of experience in B2B export support , preferably inhandicrafts, home décor, or FMCG exports Strong understanding of international trade process : IEC, HS Code, documentation, shipping, buyer interaction, etc. Experience handlinginternational buyer queries Excellent written and spoken communication inEnglish & Hindi Strong follow-up and multitasking skills Proficient in email, Excel/Google Sheets, WhatsApp, CRM, and digital tools Preferred Qualifications: Prior experience working withartisan clustersorGI-tagged products Knowledge ofB2B platforms(Alibaba, TradeIndia, IndiaMART, etc.) Familiarity withexport documentation software , e.g., DGFT portal, ICEGATE, etc. Job Types: Full-time, PermanentPay: ₹18,000.00 - ₹30,000.00 per monthBenefits: Cell phone reimbursement Flexible schedule Work from home Work Location: Remote