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Join Our Team at SAACH!SAACH is expanding its footprint in the travel industry and is seeking experienced professionals to join our Reservations & Sales team.About Us: SAACH is a dynamic organization providing high-quality travel solutions to clients across the globe. We specialize in reservations, ticketing, customer support, and travel operations. As part of our continued growth, we are hiring skilled and driven individuals to strengthen our India operations and deliver outstanding service.What We’re Looking For: • Position Title: Airline Reservations • Education: HSC or Graduate (Travel/IATA certifications preferred) • Experience: 3 to 5 years or more in the travel industry • Background: Hands-on experience in travel agency sales, ticketing, and operational supportKey Responsibilities: • Create and manage PNRs, queue placements, and ticketing with all required elements. • Handle end-to-end ticketing operations including refunds, exchanges, voids, insurance sales, and fare reissues. • Use SharePoint for supplier contracts and documentation; stay current with airline policies, commissions, and procedures. • Utilize advanced GDS and NDC systems (e.g., Fare Logix, TK Connect, Agent360) to issue tickets, process refunds, and optimize fare solutions. • Accurately calculate manual reissues, partial refunds, and fare differences when required. • Process waivers and refunds via airline portals (e.g., Lufthansa Star Partners); follow up directly with airlines for resolution. • Manage escalated or urgent cases—especially for stranded passengers—by quickly identifying and executing appropriate solutions. • Conduct regular ticket quality checks and reporting; maintain operational accuracy and compliance.Core Competencies: • Proficient in at least two GDSs (reservations, ticketing, post-sales changes, penalties, etc.). • Strong understanding of fare construction (published, net, student, missionary, etc.). • Skilled in NDC systems, airline portals, and integrated travel platforms. • Knowledge of contracts, commissions, and tactical fare actions. • Knowledge in Microsoft officeBehavioral Competencies • Strong verbal and written communication skills in English • Results-driven with a strong focus on client conversion and service quality • Effective both independently and as part of a team • Ability to mentor peers on decision-making and operational best practices • Includes but is not limited to the above competenciesWork Details • Employment Type: Full-Time • Work Mode: Work from Home • Shift Timing: Night Shift (Aligned with US Daytime hours)Ready to Take the Next Step?Send your CV to: hr@